Buyer's Protection
If an eligible item that you've purchased online, MartFame or otherwise, doesn't arrive or doesn't match the seller's description, we will look into it. If it's discovered that something is wrong, our Purchase Protection will reimburse you for the full purchase price of the item plus shipping costs.
For more information, see user agreement
Examples
You bought a book but got a DVD, you bought a new item but got something that was used, you purchased 3 items but only got 2, the item was damaged during shipping, the item is missing major parts (that the seller didn't disclose), or you purchased an authentic brand but got a knockoff instead. Tell us.
Guidelines
If the seller has accurately described an item, but you're just not happy with it, if you fail to open the dispute within 45 days of purchase, or if your account is not in good standing, you are mostly likely not covered.
Items Not Covered
Intangible items like digital goods or services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid cards, or items that violate our policies or eBay's policies, anything you buy in person, or money transfers to friends or family. You must open any dispute within 45 days or you will not be covered.
Account Protection
You're not liable for unauthorized purchases made from your account if you report an eligible incident within 60 days.
Refunds
If an order doesn't arrive or match the description, we'll reimburse the full cost of eligible purchases and paid shipping costs.
Responsive Support
We're here to help. Get full support with suspicious activity, identity theft, or phishing. Report your suspicions to PayPal or MartFame directly.

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